Politique de remboursement
We hope that you love our products just as much as we do. If however, you are not 100% happy with your product, please don't hesitate to contact us via email on info@casitabebes.com noting your order number in the subject line.
Should you wish to return or exchange your product please ensure your return meets the following conditions:
- Product must be returned within 30 days of receiving your item.
- All products must be in original unworn condition.
- No refunds or exchanges on sale items.
This return policy applies to customers in Australia, Europe, the United States, the United Kingdom, Canada, Singapore and all other countries we ship to.
HOW TO RETURN YOUR ITEMS FOR CHANGE OF MIND
- Contact us by sending us an email within 30 days of receiving your items. Please include your full name, order number and item you are wishing to return.
Email: info@casitabebes.com with the subject as "RETURN #*order number*"
- Once we have read your email & accepted your return, we will email you our return shipping address. PLEASE NOTE the cost of Return shipping is the responsibility of the purchaser.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@casitabebes.com.au. Please note that returns will need to be sent to the following address: 47 Bayview Vista Ballajura 6066 WaA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@casitabebes.com.au. - Lodge your parcel at your nearest post office.
- Once we have received your returned item & done our final inspection, we will begin to process your return & send you an email with a store credit. PLEASE NOTE If you have purchased your item with a discount code, you will be issued the exact value you paid for your item, not the full RRP.
ALL RETURNING ITEMS MUST BE IN NEW/ UNWORN CONDITION WITH ALL TAGS STILL ATTACHED.
PLEAZE NOTE CASITA BEBÈS IS NOT RESPONSIBLE FOR PARCELS BEING LOST IN TRANSIT. WE RECOMMEND PAYING FOR TRACKED SHIPPING WHEN RETURNING YOUR ITEMS.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@casitabebes.com.au.