Privacy Policy

At Casita Bebés, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a purchase, contact us or subscribe to our communications.

INFORMATION WE COLLECT

When you visit or make a purchase from Casita Bebés, we may collect information including:

your name;
email address and phone number;
billing and shipping address;
order and transaction information;
account information;
marketing preferences; and
device, browser and website usage information.

Payment information is securely processed by the payment providers available through our checkout. We do not generally store your complete payment card details.

HOW WE USE YOUR INFORMATION

We may use your information to:

process and deliver your orders;
process payments, returns and refunds;
communicate with you about your order;
provide customer service;
operate and improve our website;
prevent fraud and maintain security;
comply with legal requirements; and
send marketing communications where you have consented or where otherwise permitted by law.

EMAIL & SMS MARKETING

If you subscribe to Casita Bebés marketing, we may send you emails or SMS messages about new arrivals, collections, offers and other updates.

You can unsubscribe from emails at any time using the unsubscribe link provided.

You can opt out of SMS marketing by following the instructions provided in the message, such as replying STOP where available.

COOKIES & ANALYTICS

Our website may use cookies, pixels and similar technologies to operate our store, remember preferences, understand how customers use our website and measure or improve our marketing.

Where required by law, we will request consent before using non-essential cookies.

You may also manage cookies through your browser or any cookie controls available on our website.

SHARING YOUR INFORMATION

We do not sell your personal information in the ordinary meaning of selling customer information for money.

We may share information with trusted service providers where necessary to operate Casita Bebés, including providers involved in:

website and ecommerce services;
payments;
shipping and delivery;
email and SMS communications;
analytics and advertising;
fraud prevention; and
professional or technical services.

We may also disclose information where required by law.

INTERNATIONAL CUSTOMERS

Casita Bebés is based in Western Australia and serves customers worldwide.

Some service providers may process or store information in Australia or other countries. Where required, we take reasonable steps to handle international transfers in accordance with applicable privacy laws.

International customers may have additional privacy rights under the laws of their country or region.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to request access to, correction or deletion of your personal information or to object to certain uses of your information.

You may also withdraw marketing consent at any time.

To make a privacy request, please contact us using the details below.

CHILDREN'S PRIVACY

Although Casita Bebés sells products for babies and children, our online store is intended for use by adults.

We do not knowingly seek to collect personal information directly from children where they are not legally able to provide that information.

DATA SECURITY & RETENTION

We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure.

We retain information only for as long as reasonably necessary to provide our services, maintain required business records and comply with applicable legal obligations.