We hope you love your Casita Bebés pieces as much as we do. If, however, something isn't quite right, we're here to help.

Casita Bebés offers a 30-day return period for eligible items.
This policy applies to customers in Australia and internationally in the countries and regions we ship to.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law
or other applicable consumer protection laws that cannot lawfully be excluded.

30-DAY RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be:

• unworn and unused;
• unwashed;
• in its original condition;
• returned with all original tags attached;
• in its original packaging where applicable; and
• accompanied by your order details or proof of purchase.

Items showing signs of wear, washing, use, alteration, marks, stains, odours or damage may not be accepted for a change-of-mind return.

HOW TO RETURN YOUR ITEMS

To request a return, please email info@casitabebes.com within 30 days of receiving your order.

Please include:

• your full name;
• your order number; and
• the item or items you would like to return.

Please use “RETURN #YourOrderNumber” as the subject line.

Once your return request has been reviewed and accepted, we will provide you with our return address and instructions on how to send your item back.

Please do not send an item back before contacting us. Items returned without first requesting a return may experience processing delays.

RETURN SHIPPING

For change-of-mind returns, the cost of returning your item to Casita Bebés is the responsibility of the customer.

We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been processed.

Casita Bebés cannot accept responsibility for change-of-mind return parcels lost in transit before they are received by us, except where responsibility cannot lawfully be excluded.

REFUNDS

Once your return has been received and inspected, we will notify you whether your return has been approved.

For an approved eligible return, your refund will be issued to your original payment method.

If you purchased an item using a discount or promotional code, your refund will be based on the actual amount you paid for the item, rather than its original retail price.

Original shipping charges are not refundable for change-of-mind returns unless otherwise stated or required by applicable law.

Once your refund has been issued, please allow up to 10 business days for it to appear in your account. Processing times vary depending on your bank, card issuer or payment provider.

If more than 15 business days have passed since we confirmed your refund was approved, please contact us.

EXCHANGES

If you would prefer to exchange an eligible item for another size, please contact us within 30 days of receiving your order.

Exchanges are subject to stock availability.

As some Casita Bebés pieces are available in limited quantities, we cannot guarantee that your preferred replacement size or product will remain available.

If the requested exchange is unavailable, you may return the eligible item for a refund in accordance with this policy.

For change-of-mind exchanges, return shipping costs are the responsibility of the customer unless otherwise stated.

SALE ITEMS

Sale items are not eligible for a refund or exchange for change-of-mind purposes, unless otherwise stated as part of a particular promotion.

This does not affect any rights you may have where an item is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under applicable law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Every Casita Bebés order is carefully prepared. If you believe you have received an item that is faulty, damaged, incorrectly supplied or materially different from its description, please contact us as soon as reasonably possible.

Please include:

• your order number;
• a description of the issue; and
• photographs of the item where reasonably possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Where applicable, this may include a repair, replacement, refund or other remedy.

Return shipping for a confirmed faulty or incorrectly supplied item will be handled in accordance with your applicable consumer rights.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any guarantee, condition, warranty, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded.

Our voluntary 30-day change-of-mind return policy operates separately from your statutory consumer rights.

INTERNATIONAL RETURNS

Our 30-day return policy is available to eligible international customers.

For international change-of-mind returns, customers are responsible for arranging and paying for return shipping to Casita Bebés in Australia.

We strongly recommend using a tracked international shipping service.

Original international shipping charges and customs duties, import taxes, VAT or other charges are generally not refundable by Casita Bebés for change-of-mind returns unless otherwise required by applicable law.

Nothing in this policy excludes any mandatory consumer rights that may apply in your country or region.

EUROPEAN UNION – RIGTH OF WITHDRAWAL

If you are located in the European Union, you have the right to withdraw from your purchase within
30 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, log in to your customer account and submit a return or cancellation request, or contact us at info@casitabebes.com.

For unfulfilled orders, you may cancel your order until it has been dispatched by submitting a cancellation request through your customer account.

The withdrawal period is extended where the last day falls on a weekend or public holiday.

Return shipping for EU withdrawal returns is provided free of charge.

Once we receive your returned item(s), your refund will be processed within 14 days to your original payment method.

Certain goods may be excluded from the right of withdrawal where permitted by applicable law, including personalised or custom-made items.

PRE-ORDER ITEMS

Unless otherwise stated, eligible pre-order products are subject to the same return conditions once received.

The 30-day return period begins from the date you receive the item, rather than the date the pre-order was originally placed.

GIFTS

If you received a Casita Bebés piece as a gift and would like to arrange a return or exchange, please contact us with the original order details where available.

Refunds will generally be returned to the original payment method used for the purchase unless otherwise required by law.

CONTACT US

For all returns, exchanges and refund enquiries, please contact:

Casita Bebés
Western Australia, Australia
Email: info@casitabebes.com